Refunds at Tesser Mindz

At Tesser Mindz ("Innovation at Your Fingertips" — educational platform) we want you to be 100% satisfied with your learning! If suddenly something goes wrong, we are always ready to help with a refund. Here is how it works.

When can you request a refund?

You can request a refund within 14 days after payment if our materials did not meet your expectations or you found serious shortcomings. We value your trust and always strive to be as transparent as possible.

How to request a refund?

To start the refund process, simply contact our support team by email or phone. Explain why you want a refund and, if possible, provide specific examples. We will try to review your request as quickly as possible.

Reviewing your request and receiving money

After we review your situation, we will make a decision regarding the refund. We may need additional information to assess everything objectively. If the decision is in your favor, the money will be returned to you in the same way you paid, within a reasonable time.

When is a refund not possible?

A refund will not be possible if you have already fully used our materials and they corresponded to the description, or if more than 14 days have passed since payment. We may also refuse a refund if we see that the rules are being abused.

Changes to the refund policy

We may update these refund rules in order to improve the quality of our service. We recommend that you check this page from time to time to stay informed about the current conditions.

Still have questions?

If you have any questions or suggestions regarding our refund procedure, please contact us. Your feedback helps us to get better!